Privacy Policy

1. About this policy

Humanly ("we", "us") runs the Humanly website at gohumanly.app and the Humanly iPhone app (together, "the Service"). This policy explains what information we collect, why, who can see it, and the choices you have. It applies to the web and the iPhone app. By using the Service you agree to it together with our Terms & Conditions.

2. Information we collect

Information you give us:

• Account details: your email address and the name from your sign-in (email and password, Google, or Apple).
• Profile details you add: display name, username, age, gender (optional), city and the approximate coordinates of that city, bio, profile photos, interests, values, what you are looking for, social media links and your distance preference.
• Content you create: posts, comments, group and event chats, one-to-one messages, events and groups you create, "looking for" requests, reports, and feedback you send us.
• Answers to games and the things Humanly learns about you from them and from your profile (shown to you under "What Humanly knows about me").

Information created by using the Service:

• Your activity, such as groups you join, events you RSVP to, people you connect with or block, and notification preferences.
• Technical information such as your IP address, device and app version, and error and performance logs. We use IP addresses to prevent abuse and to keep the Service reliable.

We do not use your device's GPS. The location we use is the city you choose, or the search area you select in the app. We do not collect your contacts.

3. How we use your information

• To provide the Service: create your account, show you nearby people, groups and events, and let you chat and connect.
• To personalize suggestions, using your profile, interests, location and game answers.
• To send you notifications and emails you have not turned off (see Notification settings).
• To keep the community safe: moderate content, review reports, prevent spam and abuse, and enforce our Terms.
• To understand and fix problems and improve the Service.

We do not sell your personal information, and we do not use it to show advertising or to track you across other companies' apps and websites.

4. AI features

Some features use AI services to work: drafting a profile bio, conversation starters and coaching tips, game prompts, a private summary of what Humanly has learned about you, and matching people by similar interests. For these features, the relevant parts of your profile, messages or answers are sent to Microsoft Azure AI services to be processed. We use automated tools to check uploaded images for unsafe content. We do not use your content to train our own models.

5. What other members can see

Your display name, photos, age, city, bio, interests and the other profile details you add can be seen by other members, as can content you post in groups, events and chats you take part in. Your email address is never shown to other members. Other members see roughly how far away you are, not your coordinates. Your answers to games and the private summary of what Humanly knows about you are visible only to you, although quick-pick game answers can be compared with friends you are connected to.

6. Who we share information with

We share information only with service providers that help us run the Service, and only as needed:

• Microsoft (Azure) for hosting, databases, file storage, real-time messaging, AI processing, monitoring, and Microsoft Entra External ID for sign-in. If you sign in with Google or Apple, those companies tell us your name and email as you permit.
• Resend, to send notification and account emails.
• Google, to turn city names and addresses into map locations.
• Slack, where feedback and reports you send are delivered to our team.

We may also disclose information if the law requires it, to protect the safety of members or the public, or to respond to reports of abuse. If our business is ever sold or reorganized, your information may be transferred to the new owner under this policy.

7. Where your information is stored

Your information is stored on Microsoft Azure servers in the United States and may be processed there. By using the Service you understand that your information may be transferred to and handled in a country other than your own.

8. How long we keep it, and deleting your account

We keep your information while your account is active. You can delete your account at any time in the app (Menu, Profile, Account, Delete my account) or on the website. Deleting your account permanently removes your profile, photos, friends and connections, messages, notifications, game answers and saved knowledge, and your sign-in account. Copies may remain in backups and logs for a limited time before they are overwritten. We may keep reports and moderation records about conduct that affected other members, and information we must keep by law.

9. Your choices and rights

• Edit or remove profile details and photos at any time from your profile.
• Control email notifications in Notification settings.
• Review and remove what Humanly has learned about you under "What Humanly knows about me".
• Block or report other members.
• Delete your account, as described above.

Depending on where you live, you may also have the right to ask for a copy of your information, to correct it, or to object to or limit how we use it. To make a request, email us at hello@synergylabs.ca from the address on your account.

10. Cookies and local storage

The website uses your browser's local storage to keep you signed in and to remember settings such as your theme and search area. The iPhone app stores the same kinds of settings on your device. We do not use advertising cookies or third-party trackers.

11. Security

We use encryption in transit, access controls and managed cloud services to protect your information. No system is completely secure, so we cannot guarantee absolute security. Please use a strong password and tell us right away if you think your account has been compromised.

12. Children

Humanly is for people aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a child has created an account, contact us and we will remove it.

13. Changes to this policy

We may update this policy from time to time. We will change the date at the top and, for significant changes, tell you in the app or by email.

14. Contact us

Questions or requests about your privacy? Email hello@synergylabs.ca or use Send feedback in the app.